--- title: "Terms and conditions · Lucky Baby Bow" description: "How ordering works at Lucky Baby Bow: proofs, deposit, timing, payment, shipping, returns, guarantee and complaints." url: "https://luckybabybow.com/en/terms-and-conditions/" language: en --- Legal information # Terms and conditions These terms apply to orders placed with Lucky Baby Bow in the shop, on WhatsApp, Instagram, by email or by phone. The website shows work we have made; it has no online shop and takes no payments. Last updated: 4 October 2026 ## Who we are - Lucky Baby Bow is the trading name of Soraia Simões, sole trader. - Address: R. D. João V, Centro Comercial Miravila, Loja 2, 8125-207 Quarteira, Portugal. - [luckybabybow@gmail.com](mailto:luckybabybow@gmail.com) ## How to order - We take orders on WhatsApp, Instagram, by email, by phone or in the shop. - Before we start, we agree the item, the personalisation, the total price and the timing with you. - We always send you a proof (mock-up) to approve. One change to the proof is included; further changes are agreed case by case. - Please check names, dates and wording carefully before approving. We make what is on the approved proof. If a mistake is only found after approval, the correction is considered case by case. ## Deposit and confirmation - Your order is confirmed once a 50% deposit of the total price is paid. We only start making it after that payment. - The balance is paid as agreed with you, no later than collection or dispatch. - If you cancel a confirmed order, refunding the deposit is considered case by case, taking into account the work already done. ## Timing - Once the deposit is paid, making your order usually takes 1 to 3 working days, depending on the time of year and how busy we are. - We recommend ordering at least 2 working days in advance so we can meet your date. - Urgent orders, including same-day orders, are accepted case by case. ## Prices and payment - We give you the price by message or in the shop, in euros, including VAT at the legal rate. Shipping costs, where they apply, are given before you confirm the order. - Payment methods: MB Way, or cash in the shop. - We issue an invoice for every sale. For shipped orders, the paper invoice is included in the parcel. ## Collection and shipping - You can collect your order from the shop in Quarteira during opening hours. - We ship with CTT to mainland Portugal only. We do not ship to the Azores, Madeira or abroad. - The shipping cost depends on the size and weight of the parcel and is given before you confirm. - Delivery time depends on CTT. Parcels often arrive the working day after dispatch. - If your parcel arrives damaged, let us know within 48 hours of delivery, with photographs of the packaging and the item, so we can sort it out with you and CTT. This does not affect your legal guarantee rights. ## Right of withdrawal For purchases made at a distance (by message, email or phone) you generally have 14 days from delivery to withdraw without giving a reason. - Personalised items, or items made to your specifications, cannot be returned on withdrawal, under Article 17(1)(c) of Decree-Law 24/2014. - Ready-made (non-personalised) items sent by post: to withdraw, tell us by email or message within the period and return the item, in good condition, within the following 14 days. You pay the return shipping. - We refund what you paid, including the original shipping up to the cost of the cheapest delivery option, within 14 days of your notice, using the same payment method unless agreed otherwise. We may wait until we receive the item, or proof of return, before refunding. - Purchases made in the shop have no right of withdrawal and we do not exchange items, except where they are faulty. ## Guarantee - Every item is made and checked by hand before it reaches you. - If an item is nevertheless faulty, you are covered by the 3-year legal guarantee from delivery (Decree-Law 84/2021): repair or replacement and, where that is not possible, a price reduction or refund. - Contact us by email, WhatsApp or in the shop, with a description and photographs. - The guarantee does not cover normal wear or damage caused by misuse. ## Photographs, images and text - When you send photographs, images or text to personalise an item, you confirm you are entitled to use them for that purpose. - We only publish photographs of your piece on Instagram and on this website with your permission. If you later want a photograph taken down, write to us. ## Complaints and dispute resolution - [electronic complaints book (Livro de Reclamações)](https://www.livroreclamacoes.pt/) - [consumoalgarve.pt](https://consumoalgarve.pt/) - [Portuguese Consumer Portal](https://www.consumidor.gov.pt/) ## Governing law These terms are governed by Portuguese law. Nothing in them limits the rights you have as a consumer under the law. - [Privacy policy](https://luckybabybow.com/en/privacy-policy/) - [Electronic complaints book](https://www.livroreclamacoes.pt/) ## Contact and visit Lucky Baby Bow R. D. João V, Centro Comercial Miravila, Loja 2 8125-207 Quarteira, Portugal - Monday to Friday · 10:00–18:30 - Saturday · 10:00–13:00 - Sunday · Closed - WhatsApp / phone: [+351937342419](https://wa.me/351937342419) - Instagram: [@lucky_baby_bow](https://www.instagram.com/lucky_baby_bow/) - Directions: [Google Maps](https://maps.app.goo.gl/wEAMEMaXqDJ9EcMk6) There is no online checkout. Personalisation, price and timing are agreed directly with the shop by WhatsApp, phone, Instagram or in person. Shipping to mainland Portugal.